Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.
Voluntary cancellation of orders by the client will attract a 10% charge for administration costs. 

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Manager ([email protected])

Purpose

The purpose of this is to educate consumers about their rights with regard to refunds and returns, as stipulated in the Consumer Protection Act, No. 68 of 2008. Issues concerning the return of goods, redress for unsatisfactory goods, as well as redress for unsatisfactory services and refunds, are detailed in the Consumer Protection Act and relate to the consumer’s right to choose, fair value, good quality and safety. This means that consumers enjoy the following refunds and returns-related rights:
The right to cancel or renew a fixed-term agreement.
The right to request pre-authorisation for repairs or maintenance services.
The right to cancel direct marketing contracts within the ‘cooling-off’ period (generally within five business days after concluding the agreement/delivery of the goods).
The right to choose or examine goods, even after purchase and delivery.
The right to return goods and seek redress for unsatisfactory services; and The right to retain and not pay for unsolicited goods or services.

Refunds

A refund entails a full or partial reimbursement, or the return of money, for goods or purchases that do not meet a consumer’s requirements. When making a purchase, consumers should be aware that they are entering into a contract with the seller.
When your return is received and inspected, we will email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 3 days. If the return is rejected (see below), you will be liable for the courier fee to send the product to you.
Please contact the admin department ([email protected]), if you have not received your refund within 5 days. There is often some processing time before a refund is complete, due to various testing and/or inspection of the device to validate the fault/reason for the return.

Courier Fees and Refunds:

WE DO NOT REFUND COURIER FEES ON PRODUCTS THAT ARE NOT DEFECTIVE! The product must arrive for testing first!
WE DO NOT REFUND COURIER FEES IF THE ORDER WAS ALREADY DISPATCHED! These fees are paid to a 3rd party for their service.
If you inform us your product is faulty and would like a refund, we will arrange collection (at our expense) and test the unit thereafter. However, if there unit is found to be working during testing, you will be liable for the collection fee!

PS: we are not responsible for your airtime and data management and/or network coverage in South Africa.
If the unit is offline with 10%+ battery life, load airtime and data before telling our support team your unit is faulty.
If there is bad signal or signal loss, this is not an issue with the gps but an issue with the network provider.

If you have paid for insurance with your order, we will replace products if they are damaged upon arrival.
We will replace electronically defective products, should they arrive faulty.
If you have used the product, we will not replace products with physical damage/scratches/water damage.
You (the client) will be responsible for the initial return courier fee, until our IT team have verified the fault.
Which is when we’ll include the courier fee to the refund. We will not be paying a private same day courier fee which amounts to R600+!

Please do not send your purchase back to the manufacturer, they will be unable to assist you. As our suppliers do not deal with the public directly.
To complete your return, we require a receipt or proof of purchase and/or contact the manager to arrange the return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 7 days from date of dispatching the clients order. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

*Returned products must be sent with the original packaging and all accessories*

Returning deliveries to Spy Trackers is at the client’s expense, until the device has in fact been tested and deemed faulty. If the device is confirmed as faulty, we will offer a replacement for the same or similar product, of same cost and/or same specification. If for any reason we cannot provide the client with a suitable replacement, we will offer a refund (including the shipping costs). If a returned product is tested and is not faulty, the returning delivery costs to the client is at the client’s expense. If the client does not want to have the product any longer/cancels and requests a refund, there is a min of 15% handling fee charge will apply on the transaction and the original shipping cost and the return shipping cost will be the clients account.

We do not replace or refund products that have:

• any type of physical damage (minor or major), scratches, dents
• been opened, tampered with, covers removed
• had the firmware tampered with or flashed/overwritten, updated without consent
• warranty seals have been broken or tampered with
• screws and/or clips removed
• been used for 7+ days and now requesting to swap/refund
• we do not do repairs on any devices, we are not a repair shop!

If you (the client) have any questions regarding the above, please direct your questions to the manager: [email protected]