Delivery Policy Explained:
Local and International Delivery Times / ETA:
- Local means: Products currently in stock in South Africa: 1 to 5 days (depending on your location)
- International means: Products currently out of stock in South Africa: 6 to 60 days (due to importing)
Local delivery times depend on the following:
- when payment is confirmed and reflects in our bank account during business hours.
- the time you placed your order, courier cut-off time for booking is 12pm and cut-off time for collection is 1pm.
- where you live (main city centers or outlying areas), city centers mean faster delivery time and outlying means farms etc
- load-shedding power outages, local protests, potholes, weather conditions, floods, hijacked courier vans etc
International delivery times depend on the following:
- products availability from our international suppliers.
- international and local import/export restrictions (if any).
- international and local customs inspections, which cause import delays.
- on average the ETA for imports is between 10 and 60 days.
Local delivery times for products in stock in South Africa:
- Economy courier service of 4+ days is the cheapest option with longest delivery time.
- Express courier service of 2+ days costs more because its quicker.
- Express with insurance courier service of 2+ days, includes insurance to cover damage, theft etc
- Delivery times are estimates, we will not be held accountable if the package is delayed due to unforeseen circumstances!
If you (the client) have any questions regarding the above, please direct your questions to the manager: [email protected]